Service Writer

General Requirements:

  • Two or more years experience in repair troubleshooting and or parts with a track record of success. Preferably in one of the following industries:Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories. Must possess a valid driver’s license.
  • Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.
  • Able to Lift and handle heavy loads up to 100 lbs. plus work outdoors and indoors in all weather...
  • Must be proficient in parts lookup and servicing customers at the parts counter.
  • Must have good organizational, multitasking and reasonable computer skills.

Target Responsibilities:

  • Establish and remain the main contact with all service customers.Insure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe.
  • Present a friendly, positive attitude to all customers.
  • Process and handle all work orders and warranty claims from start to finish.

Daily Duties and Responsibilities:

  • Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals.Work to develop a sense of “team” in the service department and across other departments.
  • Stage service work for technicians so they can reasonably achieve their daily goals.
  • Reviews work orders for complete and accurate information.Determines work requirements and priorities.
  • Ensures work orders are completed in a timely manner with all supporting documentation and complete details on the work order.
  • Assists in the assignment of work based on the priorities established by management.
  • Prepares technicians status reports, basic reports and time/activity logs.
  • Maintains quality control on work performed during shift; monitors time standards; brings variances to the attention of management and makes corrections/updates as directed.
  • Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician...
  • Tracks and coordinates warranty work.
  • Conducts customer survey follow-ups and reports results to management monthly.
  • Performs other duties as assigned